You can permanently delete your Myend account and everything in it — your directives, your Vault entries, your Messages, your Contacts, your Belongings and Memory Lane entries, and any Last Will or E-Will you created. Please read this article carefully. Deletion is permanent and cannot be undone: once it’s processed, there is no way for Myend to recover your plan.
What deleting your account means
Your Myend account is what gives you access to the Myend services — Justine, your directives, the Vault, Messages, Belongings, Memory Lane, and (on the Complete plan) your Last Will, cloud sync, legacy portal, and Proof of Life monitoring. Deleting your account removes your access to all of it. Your plan and your data are permanently lost, and this cannot be reversed once it’s processed.
This is different from simply pausing or not renewing. If you’re on the Complete plan and choose not to renew after your first year, your plan stays exactly as it is — viewable and exportable, forever — you just stop paying for the yearly maintenance (Proof of Life monitoring, will updates, and a fresh Justine allowance). Deletion is the more final step: it removes the account and the data itself, not just the ongoing service.
Before you delete: export what you want to keep
Myend is built so your plan is always yours — you can print, export, or delete anything at any time, and if you ever leave Myend, everything you made goes with you. Because deletion is final, it’s worth taking a few minutes first to export or download anything you’d want a copy of outside Myend:
- PDF exports of your directives (funeral, healthcare, euthanasia, donor, or your Last Will, if you have one)
- Your E-Will or Last Will document
- Any Messages or goodbye letters you’ve written
- Memory Lane entries — life stories, recordings, and milestones
- Your Belongings list and Vault entries, if you keep records of these elsewhere
Once your account is deleted, none of this can be retrieved from Myend — so export anything you want to hold onto first.
What happens to your Legacy Contacts
If you’ve set up Legacy Contacts — the trusted people who would normally gain access to your plan only after your Proof of Life check-ins lapse — deleting your account removes that arrangement too. Your Legacy Contacts will no longer have a plan of yours to eventually access, since the account and its contents are gone. If you still want someone to have access to certain information (a document, a message, an account credential), make sure you’ve shared or exported it to them directly before you delete your account, since Myend won’t be holding it as a fallback anymore.
How to request deletion
Account deletion is handled by our support team rather than as a self-serve in-app action. To request deletion:
- Export or download anything you want to keep, using the steps above.
- Send an email to support@myend.com from the email address associated with your account, letting us know you’d like your account deleted.
Because this action cannot be undone, make sure you’ve exported everything you want to keep before you send the request.
A word before you go
Myend never uses your answers to train AI models, and your plan is end-to-end encrypted so Myend staff can’t read it — your privacy is protected whether you stay or go. If you’re deleting your account because something isn’t working for you rather than because you’re done planning, it’s worth writing to support@myend.com first — we may be able to help before you take a step that can’t be undone.