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How can we help?
Search our help articles, ask Justine for an instant answer, or email the team — whatever’s quickest for you.
Ask Justine
Chat with our planning assistant for an instant answer, any time.
Start a conversation Browse the Help CenterStep-by-step guides and answers, organized by topic.
Open the Help Center Email the teamWrite to us and a real person on the Myend team answers — usually within a day.
support@myend.comHelp Center
Browse by topic.
Every guide we’ve written, grouped the way you’d look for it — from your first directive to what your Legacy Contacts can see.
Useful TermsPlain-language definitions of the estate, legal, and end-of-life terms you’ll meet across Myend.Getting startedCreate your account, learn how Myend works, and take the first steps toward a plan your family can find.Managing your accountUpdate your details, manage your subscription and notifications, and keep your account in order.Your e-willYour nine-section digital will for your online life — accounts, documents, messages, and who inherits them.Personal VaultsEncrypted storage for documents, passwords, and account details — released only to the people you choose.MessagesPersonal letters and recordings for specific people, delivered only when the time comes.BelongingsAssign specific belongings and sentimental items to the people who matter, with a note for each.Legacy ContactsChoose the trusted people who carry out your plan, and control when they get access.Privacy and securityHow Myend encrypts your data, and who can — and can’t — ever see your plan.FAQFrequently asked questions about Myend, the planning flow, legal basis, and data.Other topicsEverything else — the odds and ends that don’t fit neatly into the categories above.
Common questions
The things people ask us most.
How do I reach a real person?
Leave a message from the chat button in the corner of any page, or email support@myend.com — a person on the Myend team answers, not a bot. We’re a small team in the Netherlands, so replies come from the people who actually build the product. For an instant answer, Justine can usually help right away.
Can I cancel anytime?
Yes. Starter and Complete are one-time purchases, not subscriptions. The $25 a year on Complete keeps cloud sync, the legacy portal, and Proof of Life running; without it your plan stays accessible locally and exportable as a PDF.
How do I export, download, or delete my plan?
From your account settings you can export or print everything at any time — your directives, Vault entries, Messages, Contacts, Belongings, Memory Lane, and any will you’ve created. You can also permanently delete your account and everything in it. Your plan belongs to you, not to us.
Where is my data stored, and who can see it?
Local-first on your device, then synced encrypted to our EU-based cloud. Only you and the Legacy Contacts you nominate can ever decrypt it — Myend staff cannot read your plan, and your answers are never used to train AI models.
What is Proof of Life?
A light-touch check-in — an email every few months asking whether you’re still good. If you don’t respond across multiple rounds, the Legacy Contact you nominated is notified so your plan can be handed over. You set the cadence, and nothing is shared before those checks run out.
Is Myend legally binding?
Your directives (healthcare, funeral, donor, euthanasia) are legal statements of your wishes that your family and providers can act on. Our Last Will is drafted to be legally binding in your jurisdiction — but complex estates involving businesses, trusts, or cross-border assets still benefit from a notary or attorney.
Does Justine replace a lawyer?
No. Justine is our AI guide — she walks you through each directive in plain language and drafts clean, well-structured documents. She doesn’t give legal or medical advice, and for complex estates she’ll tell you when to speak to a professional.
I changed my mind about something. Can I edit it?
Edit anything, any time. Every change is versioned, so your Legacy Contacts always see your most recent intent. Your plan is a living document, not a frozen artifact.
Still stuck? We’ll help.
Most questions disappear once you begin — and you can ask Justine anything along the way. If something’s still not right, write to us at support@myend.com and a real person will pick it up.